After your extensive training and setup of iPoint, the Onboarding crew will continue to check with you every week or so. This is your opportunity to bring up issues or concerns regarding the way iPoint is working for your team. Remember, we are an extension of your team, so feel free to tell us like it is. That is how we make iPoint better!
If at any time during your time with iPoint you experience a problem or emergency, we have award-winning† support staff available to assist you. Call our support line at 1-800-535-4101. Our team of support specialists and trainers will be happy to help you. We pride ourselves on our support and service, so don’t hesitate to pick up the phone.
After our weekly contacts, we will touch base every month or so for 3 months. The longer you use iPoint, the less and less training and/or questions you will have, but these interactions give us an opportunity to catch up and discuss any issues, process questions, and advanced methods or settings.
Then we will only call you once a year, just to make sure you remember we are actually human! We truly value your loyalty and want to hear from you about anything you think we might be able to do better at iPoint. We receive many Feature Requests from our Community Members and truly value your input! We will do our best to implement anything that will benefit the rest of our Community Members. Our updates and additions come almost entirely from feedback from our Community Members, so bring them on!