Installing iPoint on a Computer

Desktop Requirements

The FileMaker Pro desktop application will run on a variety of computer operating systems, including:

• macOS 10.13 High Sierra
• macOS 10.14 Mojave
• macOS 10.15 Catalina
• Microsoft Windows 7 Service Pack 1
• Windows 8.1
• Windows 10
  

This guide will walk you through the process of installing iPoint on your PC or Mac.

*Please Note that the video shows FileMaker 17 but we are now recommending FileMaker 18. Please download 18 – the rest of the video is still incredibly helpful in getting set up and we are working to getting the video updated so it shows FileMaker 18.

If you prefer to read instructions instead of watching a tutorial video, here are your instructions.

Before you begin, contact your iPoint Administrator to get your login information:

• iPoint user name and password
• iPoint server name
  • You can also get the iPoint server host information by looking at your co-worker’s computer.
    • Click File in the menubar at the top of iPoint.
    • Click the Hosts… button.
    • Right-click the iPoint favorite host in the list at the left and select Edit Favorite.
    • The Host’s Internet Address will be displayed.

Note: If this is your first time setting up iPoint, your System Administrator will have received an email from the deployment team with these credentials.

Once you have your login information, you’re ready to begin! Complete the following steps to install iPoint on your desktop computer:

1. Download FileMaker Pro to your computer by clicking this link.
   1. If you already have FileMaker and are upgrading to a newer version of FileMaker
      • Make sure you uninstall the old version of FileMaker first.
        • Windows: Control Panel > Uninstall Filemaker Pro
        • Mac: Applications folder > Drag Filemaker Folder to trash
      • If you connect with QB Desktop, make sure you reinstall the connector when you’re done installing. Click Here for instructions
2. Enter your iPoint user name and password. This verifies that you are an authorized iPoint user.
   1. This information was emailed to your system administrator in an email called Install iPoint.
   2. If you are a standard user, or are installing a new computer, enter the credentials provided to you by your system administrator.
3. When your credentials are authenticated, click the Download FileMaker button
   1. PC users will be prompted to choose a 32-bit or 64-bit version.
      • Typically, you’ll pick the 64-bit version.
      • If you are using Outlook for your email, you need to use the same bit-version as Outlook. Click Here to learn how to identify Outlook’s bit-version.
   2. You will be prompted to choose a file name (Do not change the file name even though you can. With great power comes great responsibility.)
   3. Extract the zipped file that has been downloaded.
   4. Run the Setup.exe file on your PC or the FileMaker Pro.pkg file on your Macintosh
   5. Follow the onscreen prompts and install the Complete program.
4. Now that FileMaker is installed, open the FileMaker Pro application
5. Click the plus sign in the Add App box
   
6. Click the From Hosts… button
7. Click the plus sign at the top of the window
8. Enter your iPoint Server Name in the Host’s Internet Address field and click Save
   
   Host Address: Typically something like 1234-ABCD1234.ipointconnect.com
9. When adding the host, you may get an SSL connection error. If this happens, tick the checkbox to “Always permit connection to this host” and click Connect
   
10. Select the file with the iPoint Logo. It will be named “IP – your file name”
11. Click OK
12. Double-click the file from My Apps to open iPoint
13. Enter your iPoint user name and password
    
14. Tick the Save password in the Keychain Access checkbox (This is optional. If you don’t want other people to log into iPoint on your computer, don’t check this box.)
15. Click the Sign In button
16. You may be prompted to enter a name for this device (for example, Rob’s PC)
17. To open the iPoint dashboard in the future, simply open FileMaker and double-click the iPoint file in My Apps

You have successfully installed iPoint!!!

If you run into any issues, please don’t hesitate to contact iPoint Support at (800) 535-4101 or email us at support@ipointsolutions.net.