How do you handle defective inventory?

There are a couple of options on how to use iPoint to handle defective items.
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1. If the vendor is replacing the inventory.
   • Create an RMA Warehouse in Settings > Module Settings > Items > Inventory Locations
   • Transfer defective or damaged product into the RMA Warehouse. This is a holding area so we know we own the product but don’t want to sell it.
   • When the replacement parts come, transfer the part inventory out of the RMA Warehouse into the default warehouse so it is available to sell.
   • Send the defective/damaged equipment back to the vendor.
   • There is no QuickBooks transaction needed because the vendor is swapping out like item for like item.
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1. If the vendor is NOT replacing the inventory.
   • On the Inventory Item Details > Stock tab make an adjustment to take the item out of inventory.
   • During month-end, when you do an inventory item sync, QuickBooks inventory will be reduced to match iPoint.
     • Items > Options > Views > QB Sync List > Options > Update QB Stock from iPoint
       

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