The dashboard is the home screen for all iPoint activities. Here you will find a number of informational details for completing your work as well as navigational tools to help you get to specific details within iPoint.
At the top of the screen, you will find navigation arrows to the left and right of the iPoint logo. These arrows are displayed on nearly every screen and help with forward and backward navigation.
- <: The back arrow will take you to the screen you were viewing prior to accessing the current screen.
- >: The forward arrow is active after you have navigated backward.
If either arrow is unusable, meaning there is no place to go forward or backward, a pop-over box will display “Nowhere to go…” when you hover the mouse over it.
The agenda displays the things you need to accomplish today.
- First you will see the work order you are currently checked in to. Clicking on the work order will load that specific work order for you.
- Next you will see a list of the things you need to accomplish. This could be work orders or appointments from the iPoint calendar. The entry shows:
- work order or event name – click on the name to open that work order or appointment.
- start and end time
- thought bubble displays if there is a description on the work order or event – click on the bubble to read the description
- map icon is clickable to open the address of the work order or appointment in your favorite map website.
Activity quotas display various employee activities goals. Typically used for sales personnel, the activities can help staff members make sure they are accomplishing a prescribed number of sales tasks in a given time period. (Setup of activities and quotas are accomplished in Settings > Pop Up Lists > Activity List and Settings > Users > Goals.)
- Activity: shows the specific activity type
- Completed: displays the number of activities that have been completed during the prescribed time frame.
- Target: shows the number of activities that should be completed. The prescribed time frame is calculated using User Settings and the Activity Goals.
Clicking on the Activity Quotas will open a pop-over Activity Goals Chart. Here you can set date ranges and options for information being displayed. The actual quotas are set by a system administrator in the Settings module.
- Date Range: In the top left corner, enter a start and end date to specify a particular range.
- Date Options button: here you can choose preset date ranges as well as set the default for your displayed activities.
- click Go to Default Options to load a previously set default date range.
- select a predefined date range: current month, last month, current week, last week, today, or yesterday. You can also set a specific number of days by entering a number and clicking the Set button.
- to save your choices as the default view, click Copy to Default Options. Now when you log in to iPoint, these settings will stick for the logged in user. You can also revert to this default by clicking the Go to Default Options at the top of the window.
- Close button will close the Date Options pop-over.
- Close Chart when you are done setting options and looking at various date ranges.
The bottom of the left menu displays the name of the currently logged-in user.
If your company utilizes Multi-Site Inventory (usually companies with more than one physical location) the location you are logged into will be displayed.
It also displays the iPoint software version number.
The center of the dashboard houses the links to each specific module.
Modules are displayed by permissions set by the system administrator. So some modules may not be available to all users.
Additionally, the order modules are displayed is user-definable. Click here to learn how to customize your module order. – New in 9.1005
- CRM – this is the repository for your customers and contacts. Start here to see documents attributed to a particular contact.
- Proposals – these are the quotes you are providing your customers.
- Sales Orders – proposals become sales orders when the customer agrees to the purchase. The Sales Order becomes the hub of activity for sales related activity.
- Projects – labor, in iPoint, comes through a project, whether work on a sales job or service related labor.
- Work Orders – this is where technicians will learn what they are scheduled to do and what parts they are to deliver. Job time tracking is also handled here.
- Accounting – invoices, requests for payments, gift cards, payments, and recurring invoices all take place here.
- Vendors – the list of vendors where you buy parts.
- Items – everything you sell is displayed here, from parts and packages to labor and miscellaneous charges.
- Inventory – manipulating the inventory is done here, from purchasing and transfers to physical inventory and reporting.
- Purchase Orders – the documents used to buy products from your vendors. This is also where the warehouse staff will receive products.
- RMA – track customers’ equipment that is pulled for repair in the Return Material Authorization module.
- Assignments – this is our list of internal communication to your coworkers relating to jobs and processes in iPoint.
- Settings – set details and finetune how iPoint works. Note: You’ll need to be set up as a system administrator to access this module.
- iPoint Support – gain access to the iPoint Support team as well as helpful tools like University Videos and the iPoint Manual.
- Reports – print a variety of reports about how your business is running.
- Autos – track mileage and maintenance for your vehicles.
- Time Clock – time entries for payroll.
- Calendar – display work orders and events assigned to individuals.
- Marketing – create campaigns and manage email lists to simplify mass communication with your contacts.
At the bottom of the dashboard is a Message Board where system administrators can leave company-wide messages. Just click in the message space to change the verbiage.
Assignments, the internal to-do list”, are displayed on the right side of the dashboard. Assignments are created in the Assignment Module as well as on nearly every module in iPoint and are used to ensure team members are aware of critical activities. Assignments are displayed in ascending date order. Each assignment displays:
- Description: This is the specific task or action requested.
- Reference: displays what module or document this assignment is related to.
- Due: the date, if any, that this assignment should be completed by. The date displays red if it is due today or past due. A yellow date indicates a date in the future.
- Status: shows the status of the assignment.
- Tag: if the assignment has a tag, it will be displayed.
- Red Flag: indicates that the assignment has not been opened.
Clicking on any assignment opens a pop-over window with more details about the assignment.
More information about assignments is detailed in the Assignments portion of this manual.
- Re-Login: this button is useful to enter iPoint credentials and is useful for logging in a different user. If changes have been made to a user’s permissions or access, they will have to re-login to load the modified permission set.
- Clock In/Out: click this button to track overall work hours, typically used for payroll or daily time tracking. This is not to be confused with Work Order time tracking. This button is available for hourly employees (set in Settings > User > Settings).
- Go Offline/Online: this button is used to switch between offline and online access.