When trying to assign a technician on a work order, no names are populating in the drop-down option or the wrong names are populating.
This drop-down field is populated by the calendar group selected in Options on the work order. Once set on a work order, that calendar group will apply to all future work orders until changed.
- Calendar groups are created in Settings > Module Settings > Calendar.
- Each User can be listed in up to five separate calendar groups: set in Settings > Users > Calendar > Select Calendar Groups.
In each Work Order, there is also an option to select the list of staff that appears on that list. Work Order > Options > Standard (tab) Drop Down List.