Troubleshooting

A few of the more common error messages and issues and how to help fix them.

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1. Cache is Damaged

Settings Table may be Corrupt Warning

You are minding your own business, working along in iPoint, and suddenly you get a pop-up error that says Cache is Damaged. You feel the panic beginning to settle in. “What am I supposed to do now!” you exclaim!

Never fear – iPoint is here! So take a deep breath – you’re okay.

The problem can be solved by deleting ALL the cache files located in:

• Mac: ~/Library/Caches/FileMaker/DBCache also here: User/Library/Caches/com.filemaker.client.advanced12
• Windows: %LOCALAPPDATA%\Temp\FileMaker\
  

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Still doesn’t quite make sense? No worries, here are step-by-step instructions to help you save the day!

Detailed Instructions

Filemaker Cache Folder on Windows

For Windows:

1. Click the Link button on the Cache is Damaged error
2. Close Filemaker if open
3. Click on the start/windows icon on the bottom left of your computer
4. Type or copy/paste %LOCALAPPDATA%\Temp\FileMaker\
5. Hit enter
6. Delete everything in the folder
7. Reopen FileMaker and iPoint. Your problem should be solved!
   

For Mac:

1. Click the Link button on the Cache is Damaged error
2. Close Filemaker If open (Press Command Q)
3. Open Finder
4. From the top menu, choose Go and then choose Go To folder
5. Type ~/Library/Caches
6. Hit Enter
   1. Delete everything in the com.FileMaker.client.advanced12 Folder
   2. Delete everything in the FileMaker folder
7. Reopen FileMaker and iPoint. Your problem should be solved!
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For IOS:
Uninstall the app and reinstall it
If any of these steps fail to fix your problem, do a quick phone call to support, and our crack team of experts will help you out!

2. Gibberish Text

Wingbat Text

When the text in iPoint looks like gibberish or symbols – yikes! Did aliens take over my computer!?

Not exactly…

GREAT NEWS!!! This issue is resolved in FileMaker 19, so if you never want to see Gibberish Text again, remove FileMaker 18 and get FileMaker 19 today! Click here to download.

• Note: FileMaker 19 is a 64-bit application. If you are using the 32-bit version of Outlook, installing FMP19 will break the link to Outlook, meaning you won’t be able to send emails. You’ll also want to update Outlook to the 64-bit version if you are upgrading to FileMaker 19

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Step-by-step guide

If you want to stick with FileMaker 18, here are the steps you can take:

You can usually fix the issue by restarting FileMaker, but it may come back if the underlying problem isn’t resolved.

That usually comes from an antivirus blocking access to the dictionary. So make sure you have an exception in your antivirus for C:/Programs Files X86/Filemaker.

In addition, there are a few other things that you can do to help prevent that.

• Update to the latest version of Adobe Reader.
• Delete the Windows font cache at C:\Windows\System32\FNTCACHE.DAT and restart the machine.
• Disable Windows Font Cache Service from Control Panel\All Control Panel Items\Administrative Tools\Services
  • Find Windows Font Cache in the list
  • Right Click → Stop
  • Right Click → Properties→ Start Up Type → Disabled
• Delete the Adobe cache inside C:\Users\\AppData\Local\Temp\acrord32_sbx\
• Exempt the FileMaker folder from Virus Scans (C:/Program Files(86)/Filemaker for 32 bit FM, C:/Program Files/Filemaker for 64 bit)
• Disable Sleep Mode

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If the problem continually recurs on the same computer after doing all of the above, try closing iPoint at the end of each day. If it still recurs, shut down the computer each night and start it up each morning.

If the problem occurs throughout the day, even when restarting the computer nighty, the final solution is to uninstall Adobe entirely and use a different program to view PDFs.
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3. My Calendar is blank

Projects as Resources

Make sure you don’t have Projects as Resources set.

If your calendar looks blank, you may want to check this quick setting.

Inside the Calendar > Gear Icon > Settings (tab) inside the pop-up menu > under Resource Settings > Projects as Resources: select No > Close

This setting is only used when viewing the calendar as a Gant chart to manage your projects. The calendar should refresh to use people as resources as usual.

Project as Resource

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4. Email: Server Busy error when sending email through Outlook.

Server Busy error

The “Server Busy” error is typically caused by a mismatch in the bit-level of your Microsoft Outlook client and FileMaker, e.g., 32-bit FileMaker with 64-bit Outlook and vice-versa.

Outlook and FileMaker need to be the same bit type. So here is the fix:

1. Install the 64-bit version of Outlook
2. That’s it! Badda-bing bad-boom!
   

5. Low On Disk Space – Purging!

The “Low Disk Space” error occurs when your computer has less than 8GB of free hard drive space. This error can typically be solved quickly by permanently deleting your trash or emptying your download folder.
If those options don’t work, you might check with your IT specialist to find what data or applications can be removed.

6. PDF Cannot be Created on Disk

Error: PDF Cannot be Created on Disk

This error is typically displayed when trying to create a PDF proposal. This error means that something went wrong when saving the PDF to your computer. Here are the common troubleshooting options for this error.

1. Windows computers might be missing a required PDF font.
   1. First, see if you can print the PDF on a different computer. If you can, then you’ve got a font issue on the original computer. Go to Settings > Company Info and check the Use Calibri Fonts on Reports checkbox. Re-login and try printing PDF again.
   2. You might be fighting the dreaded gibberish dingbats error! OH NO! But we have a solution for that. Choose the Troubleshooting FAQ #2 listed above.
2. The name of the PDF might have some bad characters.
   1. If the name of your customer’s job has a slash “/” in it, the PDF engine chokes. Rename the job, removing any odd characters. Try to keep it alpha-numeric.
3. Rarely, your computer’s hard drive might actually be full!
   1. Look at the hard drive on your machine and see how full it is. Your IT guru can probably help with that.
4. Rarely, your user on the computer might not have permission to save PDFs.
   1. Try creating other PDFs from other locations (Invoices, POs, etc.) and see if they all fail, too. If you can’t create PDFs anywhere, then this might be your trouble.
   2. Have a network administrator log on to your computer as the ADMIN and then log into iPoint as yourself. If you can save PDFs now, we know your computer user credentials will need to be adjusted. Again, your IT guru should be able to remedy this problem.
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Some computers can’t quite function in the PDF world. In those instances, Go to Settings > Module Settings > Proposals > Options and check the Enable Proposal/SO/CO Package PDF on Server. This will activate a button on the proposal printing so you can have the server create the client proposals PDFs. However, there are some limitations to using this method, as the table of contents and page numbers won’t generate.

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