Now that you have your server, we will need to set up access to it, so our developers can install the iPoint software on your server. All we need at this step from you is a call to our 1-800-535-4101, and visit our sharing website, http://www.ipointsupport.com website to set up the initial connection through our screen connect software. After we make that connection, you can get on with your day, and we will take it from there!
Typical Duration: 3 – 5 hours
The iPoint Deployment Team will log into your server and get the initial setup complete.
In order for your staff members to access the data stored on your server, an internet connection is required. Additionally, there are some network requirements that must be addressed prior to the setup and use of the software.
- Ports: 80, 443, 5003, 16000 must be port forwarded to the local IP address of the server. (TCP only) Note: You can use an alternate External Port for 80, but that needs to be directed to 80 internally.
- Ports 80 and 443 are primarily used for web services (e.g. E-Signatures on Proposals, Customer Notifications, CC Processing, etc.) and inserting files into iPoint
- Port 5003 is used to access iPoint remotely
- Port 16000 is required for iPoint to be able to manage the server
- Do I have to forward ports if I use a VPN?
- A VPN would only allow you access to iPoint remotely without port 5003. Ports 80, 443, and 16000 would all still need to be forwarded
- NAT Loopback needs to be enabled. NAT Loopback is a feature in many consumer routers which permits the access of a service via the public IP address from inside the local network
- WAN Speed: 5MB upload or greater
Your server should be connected to a battery backup. Power surges and outages are one of the biggest culprits creating data corruption. A battery backup is intended to provide enough power to safely shut down the server during a power outage. It is not designed to power the server through a multi-hour blackout. Properly configured, the iPoint database will be closed correctly and the server shut down helping avoid damaged data.
It goes without saying that backing up your data is a critical task that many of us neglect. We’ll say “I’ll get around to it someday.” And “someday” is usually the day after your hard drive crashes!
We strongly encourage you to backup your data on a regular basis. There are a number of cloud-based backup solutions that can automate the process so you don’t have to worry about it. Just be sure you check it on a regular basis to ensure that the backups are working properly.
Part of your monthly fee to iPoint includes a backup of your iPoint data on the server. So, we provide some redundancy to your data backup plan. After all, you can never have too many backups! But please understand that all we are backing up is the iPoint data. If you want anything else backed up, you’ll need to make arrangements to do that on your own.
Yes, this section is repeated elsewhere in the manual. That is because backups are REALLY important and we don’t want you to miss this reminder!