Bounced/Invalid Email AddressesBounced/Invalid Email Addresses

This simple report is populated when a marketing campaign returns invalid or bounced emails. The report details:

  • Customer Name – the iPoint customer associated with the bad email address
  • Bad Email – the email that was rejected or bad
  • Failed On – the date and time the address failed
  • The last column provides limited assistance on what might be wrong with the email address.

Click on any line of the report to open the associated contact in CRM. This is where you can adjust contact details so that the next email will go through successfully.

If there are no bad email addresses, or if you have not yet sent a campaign through the Marketing Module, you’ll get a pop-up stating that there are No bad emails!!.
No Bad Emails


Bounced Email Report optionsBounced Email Report options

The Options button at the top right corner of the email will give you the opportunity to:

* Print the report using your computer’s print dialogue
* Save the report to a location on your computer
* Clear Errors – this button will clear the Error flag on each record effectively making the contact record ready to be used in another email campaign. This button will go through all addresses on the report and clear the error flag.
New in 9.0924

Incidentally, this is the same process as opening a contact in the CRM, click on the Campaigns section, and press the Clear Validation Errors button. Except that the button here on the report will clear all of the errors in bulk, rather than having to go through one by one in the CRM module.

iPoint Version: 9.0924
Last modified: 29 Sep 2020

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