FileMaker and Anti-Virus: These kids don’t play well together

Some of our community members have called in saying that iPoint has decided to turn the text into gibberish. The menu items and various texts have been converted and are unreadable!

The primary cause of this font change is the anti-virus software on your computer.

iPoint displays gibberish text


Here is the solution. Try these steps in the following sequence:

  1. Set your antivirus software to NOT scan C:/Program Files/Filemaker and/or C:/Program Files x86/filemaker depending on which version is installed.
  2. If step #1 doesn’t work, try restarting FileMaker.
  3. If step #2 does not solve the problem, try restarting your computer.
  4. In rare cases, steps #1-#3 won’t work. If that happens, FileMaker has additional steps you can try. Visit

If you need assistance with this, please call our helpful support staff.